Complaints Management Specialist
Balmung Medical Handel is an owner-managed medical device distributor where customer
satisfaction is our top priority. If you’d like to join our team and believe your qualifications can contribute to our growth, take the opportunity today to apply for exciting roles in a growing company.
Your tasks
- The primary point of contact for customers regarding product defects, quality issues, and complaints in day-to-day operations
- Independent inspection, assessment, and resolution of product defects, taking into account statutory warranty periods and the reversal of the burden of proof
- Ensuring compliance with regulatory requirements under the MDR (Medical Device Regulation) in the context of complaint handling
- Documentation, evaluation, and tracking of complaints in accordance with internal quality and compliance guidelines
- Ensuring that all quality-related processes are documented in an audit-proof manner
- Contributing to the ongoing optimization of complaint handling processes
Your profile
- Completed training or a degree in healthcare, product management, or a comparable qualification
- Reliable and precise work
- Medical Device Consultant
- Very good written and spoken German and English skills
Our offer
- Future-proof job with a varied range of tasks
- Full-time employment: 4 ½ -day week and flexitime
- Healthy snack bar, free coffee and tea
- VVT job ticket, company bike leasing (employer covers insurance)
- Opportunity to soon work in one of the most modern office buildings in the region
Salary
We offer an annual salary of €55,000 gross for a 38.5-hour workweek—with the possibility of a higher salary depending on qualifications and experience.
HAVE WE AROUSED YOUR INTEREST?
Balmung Medical Handel GmbH
Sportplatzweg 15
A-6336 Langkampfen
Recruiting Team
+43 5332 25 400
jobs@balmung-medical.com
WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!
Do you have questions about the position or our application process? Then book a slot right here and ask us all your questions.
Please note that the application documents you send us will be stored and processed solely for the purpose of the selection process. After completion of the selection process, the documents will be deleted in compliance with data protection regulations.
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